ALENA FEDE | Fashion & Wedding, Custom Design - Charleston SC View Upcoming Events

Made-to-Order (Runway Collections)

* Client’s name:
* You need your order by:
Address:
City/State:
Country:
Zip:
* Phone #:
* Email:
Order Date:

Payment Info

Payment method:
You can pay over the phone as well.

Order

* Collection & number or name design(s):
Price: contact designer for price info
- discount (for multiple orders)
SC Sales Tax: (Sales Tax of 7.5% applies if you are picking your dress up or shipping the dress to an address in SC)
Shipping and Handling: $25 all orders are shipped UPS 2-day signature required
* Measuremens (see charts)
Additional information:

Return & Exchange Policy

* I certify that my measurements submitted are correct and taken by a professional seamstress. I understand that measurements taken by yourself are usually incorrect and lead too poor sizes. I understand that Alena Fede will make a recommendation on sizing but it is ultimately my decision and responsibility. I also understand that Alena Fede is not responsible for measurements that are submitted incorrectly, weight fluctuation from time of original order and some alterations might be expected. Due to that fact that all dresses are made to order, there are no cancellations, changes, credits, exchanges or returns on the dress and all sales are final. I have read and understood the above mentioned statements.
 
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MADE-TO-ORDER (Fashion/Wedding)

What information will you need from me when placing this order?

Please contact Alena Fede with name/year of collection and name/#/ of the item(s) you want us to make or attach the picture(s) you want us to make, we will provide you the pricing on this service. Usually it takes around 1-3 months to make a dress/suite, depending on design, number of orders and our production schedule, please ask us about your order. The design(s) is(are) custom made according to your measurements/sizes. Complete the order form, payment, sign the policy and send it to us. Full payment is required upon order submission.

* please provide an additional information if needed (you can contact us about color and fabric options...)

Does Alena Fede offers any type of discounts for multiple orders?

A 5% discount is offered for the second item
A 10% discount is offered for the third item
A 15% discount is offered for the forth item
A 20% discount is offered for the fifth item

* orders need to be places at the same time

What are the payment methods?

We accept Paypal, Visa, MasterCard, American Express, Check

You can pay over the phone as well.
Please call us during regular business hours (M-SAT., 10 am to 7 pm EST). We’d be happy to take credit card information over the phone, however we cannot place orders over the phone. If customer service agents are not available, please leave your name and number and we’ll call you back!

Will I be charged sales tax on my order?

Sales tax is only charged if you are resident of South Carolina or your order is picked up at our design-studio. The sales tax for SC residents is 7.5%.

What are the shipping charges for the dresses?

There is a shipping and handling charge of $25. We ship UPS ground with signature required.

If shipping is international, outside of USA additional shipping charges will apply, depends on location.
Please feel free to contact us, we are more than happy to update you on your order.

Can I return an order?

All made-to-order and bridal items are final. Please see our Return & Exchange Policy for complete details, rules and exceptions.

Your satisfaction is important to us, if you have any special needs or any other questions please contact Alena Fede customer service by phone at 347-740-6825 or at and someone will be more than happy to assist you!

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