RUNWAY COLLECTIONS (Fashion/Wedding)
What information will you need from me when placing this order?
All designs from Runways are one of a kind, sample sale, sizes 0-2 or 2-4. If you are interested in having one of these designs please contact Alena Fede for pricing and availability (with name/year of collection and name/# of the item(s) you want or attach the picture(s). Then you need to complete the order form, payment, sign the policy and send it to us.
* Any of these dresses can be custom-made according to measurements/sizes. You can place an order using our made-to-order form.
Does Alena Fede offers any type of discounts for multiple orders?
A 5% discount is offered for the second item
A 10% discount is offered for the third item
A 15% discount is offered for the forth item
A 20% discount is offered for the fifth item
* orders need to be places at the same time
What are the payment methods?
We accept Paypal, Visa, MasterCard, American Express, Check
You can pay over the phone as well.
Please call us during regular business hours (M-SAT., 10 am to 7 pm EST). We�d be happy to take credit card information over the phone, however we cannot place orders over the phone. If customer service agents are not available, please leave your name and number and well call you back!
Will I be charged sales tax on my order?
Sales tax is only charged if you are resident of South Carolina or your order is picked up at our design-studio. The sales tax for SC residents is 7.5%.
What are the shipping charges for the dresses?
There is a shipping and handling charge of $25. We ship UPS ground with signature required.
If shipping is international, outside of USA additional shipping charges will apply, depends on location.
Please feel free to contact us, we are more than happy to update you on your order.
Can I return an order?
All designs from Runways are final sales. Sorry, no returns and exchanges acceptable.
Your satisfaction is important to us, if you have any special needs or any other questions please contact Alena Fede customer service by phone at 347-740-6825 or email at and someone will be more than happy to assist you!